Refund Policy

1. General Policy

Refund eligibility depends on the type of product or service purchased, whether it has already been delivered or accessed, the reason for the request, and when the request is submitted.

All refund requests are reviewed individually. Submitting a request does not guarantee that a refund will be approved.

Nothing in this policy limits any consumer right that cannot lawfully be excluded.

2. Digital Products

Conceev may sell digital products such as:

• eBooks
• Meal plans
• Fertility guides
• Worksheets
• Templates
• Educational downloads
• Other digital resources

Because digital products are delivered electronically and cannot be physically returned, digital purchases are generally non-refundable once the product has been downloaded, accessed, opened, or delivered.

3. Digital Product Exceptions

Conceev may approve a replacement, account credit, or refund when:

• You were charged more than once for the same purchase
• You received the wrong digital product
• The file is corrupted or cannot be opened
• The download link does not work
• A technical issue caused by Conceev prevents access
• The product was not delivered to the email address provided

We may first attempt to correct the issue by resending the product, replacing the file, providing a new download link, or assisting you with access.

A refund may be considered when the problem cannot be reasonably corrected.

4. Change of Mind

Refunds are generally not provided for digital products because you changed your mind, no longer want the product, purchased the wrong product, or did not use the product after delivery.

Please read the product description carefully before completing your purchase.

5. Consultations and Appointments

Consultation and appointment cancellation requests must be submitted at least 24 hours before the scheduled appointment time.

Cancellations made at least 24 hours in advance

When sufficient notice is provided, you may request to reschedule your appointment. Any refund request will be reviewed based on the circumstances and the service purchased.

Late cancellations

Appointments cancelled less than 24 hours before the scheduled time may be non-refundable.

Missed appointments

Missed appointments, no-shows, and appointments that cannot continue because the customer arrives more than 15 minutes late may be non-refundable.

Rescheduling

Appointments may generally be rescheduled once, subject to availability. Repeated rescheduling requests may be refused.

6. If Conceev Cancels an Appointment

If Conceev is unable to provide a scheduled consultation or appointment, we may offer:

• A replacement appointment
• A new appointment date and time
• An account credit
• A refund for the affected service

Conceev will not be responsible for additional expenses or losses caused by a cancelled or rescheduled appointment.

7. Late Arrival

If you arrive late, your consultation may still end at the originally scheduled time.

If you are more than 15 minutes late without contacting us, the appointment may be treated as a missed appointment and may not qualify for a refund or replacement appointment.

8. Technical Problems During Virtual Consultations

You are responsible for having a suitable device, stable internet connection, and working audio and video equipment when attending a virtual consultation.

Refunds may not be available when an appointment cannot continue because of a technical problem with the customer’s device, internet connection, browser, microphone, camera, or surrounding environment.

When the technical problem is caused by Conceev’s system or service provider, we may offer a replacement appointment, account credit, or refund.

9. Duplicate or Incorrect Charges

If you believe you were charged twice, charged the wrong amount, or billed for a purchase you did not authorize, submit a refund request as soon as possible.

We may request proof of payment, an order number, payment receipt, or other information needed to investigate the charge.

Verified duplicate or incorrect charges will be corrected using the original payment method whenever reasonably possible.

10. Promotions, Discounts, and Coupon Codes

Refunds for purchases made with a promotional code or discount will not exceed the amount actually paid.

Promotional codes, discounts, credits, and special offers have no cash value and may not be exchanged for cash.

11. Subscriptions and Memberships

If Conceev introduces subscriptions or memberships, you may cancel future renewals according to the cancellation instructions provided with the subscription.

Cancelling a subscription stops future charges but does not automatically create a refund for a billing period that has already started.

Unless otherwise stated, access may continue until the end of the paid billing period.

12. Chargebacks and Payment Disputes

Before submitting a chargeback or payment dispute, please contact Conceev so that we have an opportunity to review and resolve the issue.

Filing a false, dishonest, or fraudulent chargeback may result in the suspension of your account, cancellation of services, or restriction of future purchases.

13. How to Request a Refund

Your refund request should include:

• Your full name
• The email address used for the purchase
• Your order number, if available
• The product or service purchased
• The date of purchase
• The amount paid
• The reason for the refund request
• Screenshots or supporting information, when relevant

Providing complete information will help us review your request more quickly.

14. Time Limit for Refund Requests

Refund requests should be submitted within 14 days of the purchase date, unless a different period is stated at checkout or required by applicable law.

Requests submitted after this period may be denied, especially when a digital product has already been delivered, downloaded, or accessed.

15. Review of Your Request

Conceev may review:

• The date of purchase
• The product or service purchased
• Whether a digital product was delivered or accessed
• Appointment attendance and cancellation records
• Payment and transaction records
• The reason and supporting evidence provided
• Previous refund or rescheduling requests

We may contact you for additional information before making a decision.

16. Approved Refunds

Approved refunds will normally be returned to the original payment method used for the purchase.

Refunds are generally submitted for processing within 5 to 10 business days after approval.

Your bank, card provider, PayPal, or other payment processor may require additional time to place the funds back into your account. Conceev does not control processing times after a refund has been submitted to the payment provider.

17. Refund Alternatives

Depending on the circumstances, Conceev may offer an alternative to a monetary refund, including:

• A replacement digital product
• A corrected or updated file
• A new download link
• A replacement consultation
• A rescheduled appointment
• An account credit

You will be informed of any available alternative before it is applied.

18. Refused Refunds

A refund request may be refused when:

• The digital product was successfully delivered and accessed
• The request is based only on a change of mind
• The customer purchased the wrong product
• The request is submitted outside the stated time period
• The customer missed or cancelled an appointment late
• The product or service was used in violation of our Terms
• The request contains false or misleading information
• There is evidence of fraud or abuse

Any refusal will remain subject to rights that apply under applicable consumer-protection law.

19. Changes to This Refund Policy

Conceev may update this Refund Policy to reflect changes to our products, services, payment methods, booking practices, or legal obligations.

The updated policy will be posted on this page with a revised “Last Updated” date.

The policy that applied at the time of your purchase will generally govern that purchase, unless otherwise required by law.

20. Contact Us

For refund questions or to submit a refund request, use the Conceev Contact Page and select “Refund Request.”